I. Introduction

With the expectation to meet demands and quality needs, Bank of Taiwan extended a whole-new "fully-functional voice service system" by setting up a voice system for each sub-area in accordance with division ways of Chung-Wha TeleCom, making system use with inner-city rate possible and facilitating users to catch fair, rapid, and economic services just through a touch-tone phone, a fax machine, or a personal computer with a modem.

II. Services

1. Claim fiscard loss / inquiry

Free 24-hour, all year around service for claiming fiscard loss year around and free toll-free service line of Bank is 080-000258, and 16-area voice servers could function for "claiming fiscard loss", a safeguard for deposit clients.

Customers may consult through the pre-assigned number in case of any question regarding the uses of international fiscard.

2. Voice inquiry

• Balance inquiry: a variety of inquiries, such as for deposit book, check, loan, and balance of fixed-term deposit account. Besides, inquiry for overdraft for payable check is included for check deposit account.
• Interest rate inquiry: interest rates for TWD deposit, loan rates, or interest rates of foreign currency deposits
• Exchange rate inquiry: most updated exchange rates, such as spot and forward rates, and bid/offer prices of foreign currency
• Inquiry for NAV of overseas mutual funds: for the last-day net values of overseas mutual funds.
• Financial Trial: resolve complicated interest calculation, help on client's financial planning, hold trials for fixed-term deposit, installment deposits with lump-sum withdraw, sum deposits with lump-sum withdraw, principal deposits with interest withdraw, annuity plans for installment deposits with lump-sum withdraw, consumer loan, or payable interests, term money, and principal and interest.

3. Fax inquiry

• Transaction details: account information un-printed on deposit book, transaction details on current day, in current month, or on specified date, due of fixed-term deposit certificate
• Interest rate: all rates for TWD deposit, loan, and foreign currency deposit
• Exchange rate: all rates for foreign currency, spot, and forward.
• Net values of overseas mutual funds: the last-day NAV of all overseas mutual funds

4. Voice password change/ disuse

For safety purpose, the initial password is randomized printing codes (including application items)and handed to the client at the counter. Users of the voice system could change their passwords or disuse through it (code of 9999 is for disuse of the system, and reuse will require re-apply).

5. Voice transfer

Clients with checking deposits, staff and labor beneficial deposits, bank staff deposits, flexible-term saving deposits, check accounts, or government official's and teacher's saving deposits could apply for voice transfer. The transfer-in accounts shall be pre-assigned with maximum times of 6, and the transfer amount shall be limited to the assigned amount (with currently high limit of TWD30,000,000 ). The government official's and teacher's saving account could be set only for transfer-out, while others allowed for transfer-in or transfer-out.

Current transfer services provided:

• Self-transfer: transactions later than 15:30 pm will be valued/processed in next business day.
• Inter-bank transfer: transactions later than 15:30 pm will be valued/processed in the next business day.
• Pre-assigned transfer: including transaction recordings, inquiries and cancellations. Pre-assigned transactions can be set:

Transfers before 15:30 pm---pre-assigned transactions can be set for date within 6-month starting from the next business day.

Transfers after 15:30 pm---pre-assigned transactions can be set for date within 6-month from the 2nd business day.

In case making transfer in the non-business day, transaction will be valued/processed in the next business day.

6. Notice inquiry

Check for most updated notices by Bank of Taiwan, including

• Item inquiry: users could inquire the most update notice information, such as details for qualification and gifts of "easy calling and big gift" program.
• Personal notice inquiry: clients could check personal notices sent from Bank, inquire for lots of 1990 Dragon-Year Sets of Coins or Tenth Presidency Memorial Coins

7. Voice payment Clients with checking deposits, staff and labor beneficial deposits, bank staff deposits, flexible-term saving deposits, or government official's and teacher's saving deposits could use voice payment after voice inquiry application, with limitation on the same title between account owner and payer, currently including:

• Telephone voice payment through cooperation between Bank of Taiwan and Chung-Wha TeleCom for telephone fees, transportation fines, automobile fuel tax, required insurance for motorbike, regulatory fees, and insurance.
• For convenience of payment for utility fees, Bank provides voice payment for electricity and other utilities through Bank's voice service system.

8. Brief introduction to business

Briefing to business will provide for customers' understanding of available services and of application of voice service system.

9. Advice service

The system provides notices through telephone voice and fax depending upon your preference, including

• Fax for credit letter advice
• Fax for EDI inward remittance advice

III. Service hour

24-hour and year around account inquiry and voice transfer service

IV. Application subject and process

Clients having deposit and loan business with Bank are the eligible. Natural person has to self apply in original approved branch with showing personal ID and the deposit book and fill out "Application form (and agreement) for voice services" with the personal registered stamp. Corporation shall apply by the legal representative.

V. Operation process

The system will guide users by voice through the services step by step detailed, easy, and friendly, never bringing users embarrassment of machine communication. The detailed operation process shows below, and users could apply after check up.

VcOp.doc (MS-Word Format, available in Chinese)

Familiar with operation, selection before completion of voice message is allowed for quick acquirement of information. Quick presses and service selections are shown as the below table.

*characters of italic mean "catalog

*characters of italic mean "catalog".

VI. Provide most economic and practical "fully-functional voice service system"

Bank of Taiwan installs equal-functional voice servers around the province, providing flexible shifts of clients from areas of machine broken to other processing machines in nearby areas.

Service lines of Bank of Taiwan

• Taipei area (02)361-9363
• Taoyuan area (03)339-5566
• Hsinchu area (03)555-3714
• Miaoli area (037)328-669
• Hualien area (03)8348-933
• Ilan area (03)9360-778
• Taichung area (04)226-1801
• Changhua area (04)728-9181
• Nantou area (049)244-347
• Yunlin area (05)534-7447
• Chayi area (05)362-0450
• Tainan area (06)312-1189
• Penghu area (06)927-0161
• Kaohsiung area (07)251-1001
• Pingtung area (08)732-0151
• Taitung area (089)349-635
• Report fiscard loss: 080-000258