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Bank of Taiwan

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Privacy Statement of Bank of Taiwan


1.   Applicable scope of this statement

This statement applies to all websites (“BOT Website”) built in the name of Bank of Taiwan("BOT" or “we”) using its Domain Name, i.e.

 2. Personal data collection

When you engage in online activities, customer service, applications for relevant service or other interactive functions on the BOT Website, we may request your name, ID number, address, email, phone number or other necessary data related to you. Additionally, BOT Website will retain records automatically generated by your server when you browse or search on the Website, including but not limited to your IP address, the period of time you stay on the Website, the browser you are using, and/or your browsing history. Please be aware that external websites reached via links from BOT website are not managed by BOT, the personal data you actively provide on other websites is not covered by this statement, which will be collected, used and processed in accordance with the relevant laws and the privacy protection policies disclosed on each of the linked websites, for which BOT bears no joint responsibility.

 3. Personal data use

The personal data collected through the BOT Website will be used only within the service range provided by BOT or legally conducted under the specification of interactive use, unless otherwise required by applicable law, the personal data will not be used for purposes other than the specific purpose of the collection. Unless we inform you and obtain your prior consent, or required by applicable law, your personal data collected through BOT Website will neither be shared with others nor be used for others purposes.

 4. Protection of personal data

The collection, use and protection of personal data by BOT Website are conducted in accordance with “Personal Information Protection Act of the R.O.C" and related laws and regulations. In order to protect the privacy and integrity of your personal data, we strictly adheres to relevant government regulations and data management principles, using network firewall strengthened by invasion detection system, overall virus prevention mechanism, and data protection system, to prevent from unlawful invasion and the damage of malice program. For the data transmission, in addition to the protection by SSL mechanism, cipher and digital signature mechanisms are further added to important confidential data, to strengthen the safety of data transmission, store and use.

 5. The use of Cookie technology

Cookie is a short text data which is transmitted from web server to your browser and stored in the hard disk of your computer. BOT website use Cookie as a communication and identification tool with you. Our purposes are to store the activities conducted or text data inputted by you on the web page from time to time, and to record your personal data and preference, so as to provide customized service to deliver advertisements based on your interest and favorite, to understand how you use BOT Website and to enhance the quality of the web services and to improve the security of the Website system. Most personal computers or mobile device browsers have an automatic acceptance site for Cookie, if you do not accept your Cookie used by BOT and want to close it, you may change the cookie settings through the browser you are using. If you choose not to accept or block the cookies on the BOT Website, it may result in the complete inability or only part of the services could be provided by the BOT Website.

 6.   Sharing your personal data

BOT would only collect, use and process the personal data within our service scope. If it were necessary for BOT to request a third party to provide service as its business required, we will strictly ask the third party to comply the commitment of keeping confidential of personal data. We will never arbitrarily sell, exchange, or lease, provide or disclose your personal data to other groups or individuals. BOT Website will share your personal data with third parties in accordance with relevant laws, regulations and the following circumstances:

(1)With your express consent or approval.

(2)We are so required by a government authority for public welfare purpose or as required by laws, we will coordinately provide certain personal data upon formal and lawful application procedure.

(3)For the purposes of credit enquiries or risk management, BOT may provide or exchange personal data to Joint Credit Information Center, Taiwan Clearing House, and other publicly reliable information inquiry service centers.

(4)In order to provide other services or promotion offer to which you have agreed to receive, we may need to share your personal data with third parties, in which case, you will be fully informed of the sharing, you can choose whether to accept the service or promotions offer.

(5)the situations for complying relevant laws and regulations.

7. Your rights

Unless otherwise required by applicable law, you are entitled to the following rights with regard to your personal data we collect, process, use and retain:

(1)The right to inquiry, review or duplicate your personal data;

(2)The right to supplement or rectify your personal data;

(3)The right to discontinue processing your personal data;

(4)The right to delete your personal data;

(5)The right to withdraw consent;

(6)The right to restrict processing (applies only to data subjects within the EU);

(7)The right to object to automated individual decision-making(applies only to data subjects within the EU);

(8)The right of data portability (applies only to data subjects within the EU).

BOT will determine whether or not to accept your application in accordance with Personal Information Protection Act of the R.O.C" and related laws and regulations. If the personal data you provide is incorrect or incomplete, resulting in failure to confirm your true identity, we will not be able to cooperate with your request for privacy. If you consider that BOT has been unable, or unwilling, to resolve your rights, you may lodge a complaint to related data protection authority.

The personal data collected by BOT Website will retain as needed to fulfill the purposes for which it was collected. We will retain and use your personal data as necessary to enforce the rights and obligations of the contract involved, comply with relevant legal obligations and regulatory period requirements, and resolve disputes. After the aforementioned factors fulfilled, we will destroy or delete your personal data or make it anonymous such that it cannot be identified or traced back to you.

 8. Self-Protection Measures

Please keep all relevant documents, passwords, and personal data properly, and ensure such data will not be provided to a third party. After using any of the services provided on the BOT Website, please remember to log out of your account; if you are using a shared or public computer, be sure to close the browser tab to guarantee the privacy of your personal data.

9. Children's privacy

We do not knowingly collect personal data from children without appropriate parental or guardian consent. If you had any concerns that we may have collected personal data from someone under the applicable age of consent without proper consent, please let us know via contact information described below and we will take appropriate measures to investigate and address the issue promptly.

10. Amendment of this statement

To meet social and environmental changes, business required, technology development, and revisal of laws, this statement may be amended and announced from time to time. Please visit this Privacy Statement page at any time in order to protect your rights and interests.

11. Contact us

BOT hereby announces this privacy statement in order to protect your personal data and your rights for privacy. If you have any concerns as to this statement, or how your personal data is collected, used, processed, or should you wish to exercise your rights regarding your personal data, you can use the “contact us” function on the BOT Website or contact us at 0800-025-168, and we will provide further instructions.